Biography

Debbie Levitt, MBA is the CXO of Delta CX, and has been a CX and UX strategist, researcher, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.

Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes.

Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave. You can also catch her on the Delta CX YouTube channel.

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Conference Presentation and Interactive Workshop

Event Survey Respondents Love Debbie!

“A lot of charisma and energy. It makes me reevaluate our collaboration with the UX team. Great slides.”
“Great talk especially for me because I was involved in that development loop with repeated feature redeveloping because customers changed their mind. I hope it’s a solution for preventing such problems in the future.”
“This was a very enlightening presentation on how UX is part of the development process and not just an add-on.”
“Solid Keynote”

“I love her humor. Great performance.”

“Awesome. We developers would need more of that smart UX thinking and ideas.”

“Great talk and lots of awesome info. Learned a ton. Wish there was more!”

“Debbie Levitt did a great job of showing how UX needs to be involved at all stages, and is definitely an inspiration to consider a career in UX.“

“Debbie presents great material in a fun and engaging way – can’t wait to try implementing the importance of UX inclusion back at work!”
“Fantastic. engaging, easy to follow, convincing, and I’m now pretty sure we don’t do UX right and am armed with a lot of ideas to advocate for trying.”

“Very informative. Didn’t know much about UX but have a much better understanding now.”

Conference and Private Training Attendees Love Debbie!

And are spreading the word about your events on social media.

Rob Simpson, Medium article, 13 May 2019

Debbie was a great teacher today. I enjoyed being able to interact with her and to get a clear picture of all the topics she covered.

@CatAtKinetix

Killer two day session on #UX Process Integration, run by Debbie Levitt of #DevOpsICU, discussing how to improve #DevOps results through improved processes & workflows

@Cadwallion

Next up, notes on incorporating UX into Development from the talk “DevOps ICU” by @DevopsIcu at @DoDAustin

@MrHinsh

Checking out the @DevopsIcu presentation on UX and how it integrates into the Software world. #deliveragile2019 Part of my prep for the Professional Scrum with UX in Barcelona in a couple of weeks.

Chris Kiess, Medium article

At IAC a few weeks ago I listened to a great presentation titled “Stop Evangelizing UX — and What to Do Instead” by Debbie Levitt… I couldn’t agree more.

@enricaopesare

UX and DevOps… together at #CodemotionRome19 with @DevopsIcu

@marianazo

“Stop making art the gate for UX” – Debbie Levitt @PtypeUX en @theiaconf “No todos tienen que ser diseñadores. No todo el mundo puede hacer UX. UX es una especialidad única, no pidas que además ilustren”

@robscottsays

“Hands up who has super secret powers of persuasion? Of course, you’re UX people, we ALL have super secret powers of persuasion!” Thoroughly enjoyed Debbie Levitt from @PtypeUX with “Stop Evangelising UX – and what to do instead” #iac19

@johnoneillsr

Thanks for that rockstar session, great useful info! I know I’m going to take advantage of it.

@k04a

It is actually important to do it right on the very first try: @DevopsIcu at #xpdays on why UX is important to account for right from the start of your project.

Aidan Gill

Excellent talk Debbie Levitt Time for an agile practitioner and developer to understand UX better….. PS… Not to do your job. #devopsdaysgalway

@pflima92

Was awesome hear from about how come Ux is important to empower your DevOps and then aggregate value for your customers.

@dessskris

Eye-opening talk from Debbie Levitt at @DevOpsDaysGal about integrating UX into DevOps. We forget how much UX is integral to what we’re building, after all it’s what our customers see. Terrible UX and they go “who built this f-ing useless thing??” Invest in UX! #DevOpsDaysGalway

@cacorriere

Interactive crowd survey from @DevopsIcu was a nice touch. Awesome talk!

@beddari

The V in MVP in UX design is … “valuable”: Minimum Valuable Product Pretty important balance to find! Interesting look into a not-as-common topic at #devopsdays Oslo by @DevopsIcu

@alexanderlystad

Listening to @DevopsIcu presenting what may be the most relevant talk to me personally at @devopsdaysoslo – UX is also part of DevOps which in many ways is just a fancy word for cross-functional teams #devops #DevOpsDays

@TheNANDCat

#devops #DevOpsDays A minimum viable presentation by @DevopsIcu about UX and it’s importance @devopsdaysoslo.The goal is to build a fantastic project once. You never get a second chance to make a first impression. Really inspiring!

Organizers Love Debbie!

Tatjana Zavadja, Founder & Organizer of UX Designers Camp
It was a great honor, pleasure, and privilege to have Debbie Levitt speak at UX Designers Camp my team organized in October 2018. She’s an experienced UX designer who has so much to share about her personal practice and give a valuable advice on career steps of fellow designers. I personally learned so much from her and would recommend her both as a mentor and speaker.

Debbie is very organized, always prepared with well-structured presentations, lots of real-life examples to tell the story and make it easy to follow her speech. When I contacted her to join us for UX Designers Camp she was all in and happy to provide office hours for fellow designers who wanted mentorship and feedback. I also had a session with her and was impressed with how deeply she goes into the topic to be able to give a good feedback, but also to ask smart questions that will help me make better design decisions.

She also got good reviews from other participants on her presentation skills. We would be happy to host Debbie anytime again as our guest speaker because we enjoy her company and believe she brings a lot of value to our design education goals.

Bryan Solan, Organizer of DevOpsDays Galway
Debbie was a pleasure to have as a speaker and attendee at DevOpsDays Galway. As well as being a thoroughly polished speaker and presenter with great experience and insight to share in the area of UX, she was present and fully engaged with attendees for the full event which helped in making it a great success.
Dave Kawula, Founder of MVPDays.com
Dave tweeted during my session, “Great session on right now by @DevopsIcu. This is spot on with every site I have been at. Great job Debbie.”
Development Manager at 2-day private training
I wanted to thank you for your help in leveling-up our organization. You have a gift for making clear the difficult and misunderstood. I can already see the benefits as a true awareness around UX is growing.
Conference Organizer inviting Debbie to speak

After working in UX for almost 20 years I’ve become a bit tired of always reading the same stuff, but in the last few months I’ve come across multiple of your posts and I am super impressed with your work.

Attendees voting in my live poll.

And how the poll turned out as more votes came in.

"Expert UX architects research, design,
test, and iterate on everything between someone saying, 'I have an
idea!' and 'Let’s get it to programmers to be built.' "

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